“We are the original owners of our 40+ year old home in Irvine. We had it tented 20+ years ago and it was time to do it again. After looking on Yelp for positive reviews and getting two different estimates, we chose The Termite Guy to do our work for the following reasons:
1. Steve, the representative who came out and gave us our estimate, was always on time, answered all our questions and returned all phone calls promptly.
2. The Termite Guy is also a licensed roofing contractor. We have a Monier Cedarlite roof in great shape. It is 20 years old and we wanted the assurance of having any damage done during tenting repaired by the termite company. They included this service in our estimate so there were no surprises. After the tenting was done, a crew came out and did the minor repairs needed using matching roof tiles.
3. The crew members who worked on tenting the house were polite, efficient and careful with our plants. We knew we would lose a few during fumigation but there were no surprises.
4. The office staff was easy to contact via email and always returned emails within 24 hours or less. Good job, Termite Guy!”
The Termite Guy is a great company to work with. As a real estate agent, I am often asked by my clients to select the termite company they work with for the sale/purchase of a home. I make every effort to provide the highest level of service to my clients, which makes me super picky about the companies that I recommend to share in that customer experience. Companies do not have to be perfect; they need to be do their best in whatever they do, and then be willing to admit it and rectify the situation when they do not measure up to that unattainable goal of excellence.
I began working with The Termite Guy a year ago when the previous company I was referring to clients had dropped the ball a couple of times, and I am glad that I did. Nikki is always quick and responsive to requests, and Mauro does a great job with his inspections. They are fairly priced, and stand behind their work. I do not often meet the guys doing the work, but recently had The Termite Guy come out and do a treatment at my own house. The guy who came out, Freddy, was professional, hard working, and polite.
As the son of a contractor, I’m conditioned to go look at wood repair work after it is completed. On a couple of occasions I have found something that needs to be corrected or touched up. Usually it is not a big thing and would likely have slipped through unnoticed had I not brought it up. On both occasions they always respond in a positive manner and send someone out immediately to take care of the work.
They did fumigation at our house a few months back! And the process from inspection, quote, to actually doing the job went smoothly. Everyone seems to be very responsive whenever I called them. Thanks termite guy!
I am both a real estate agent and customer. This company is amazing they have excellent customer service, are very honest. I have worked with Dave the owner of the company on many deals and he takes the time to explain the process from the damages to the remediation and repairs. Their staff Trina and Nikki are very responsive and listen to my clients needs to a ability and scheduling. If you are buying or selling a house get the Termite guys out there for all your termite need!